Your TV should show a 6-letter screen code in the lower right corner. It allows you to put your video call on your TV, or remote control your TV in general.  

I don't see any 6 letters in my TV's bottom right corner  

  • Do you see any logos or messages on your screen? If not, check: (1) your TV is on and (2) it's on the right HDMI.
  • Chat with us or email if you still have problems.

Why is my screen code not recognized?

Are you getting this error, and you're 100% certain you entered the screen code correctly?

  • That means the TV probably lost its network connection, at some point. 
  • Try rebooting your TV.
  • To reboot, simply unplug the power cord and wait 5 seconds. Or press the power button off then on. Your TV lights should go off, and then flash blue when your it reboots.
  • Now, try the new screen code shown after the reboot. 


  • Still having problems after you rebooted? It might be a faulty HDMI cable. Please contact us! 

Need more help? Email anytime. Chat with us M–F, 9am–5pm PST.

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